Three case studies, in their own order.
Systems & craft Business & stakeholders
TSB Bank · Design system manager · Team of 4
Four squads, three component libraries and a Sketch file nobody trusted. Orbital went from an audit to 100% adoption across 350+ people, with design turnaround an order of magnitude faster.
2021–20247 min read
Systems & craft
TSB Bank · Product designer · Team of 2
Customers were queueing in branch to hand over a piece of paper. Camera capture, clear limits and honest status messaging: 100,000 cheques deposited since launch, NPS from 58.4 to 62.8.
2021–20246 min read
Business & stakeholders
Nationwide · Product designer & DSM · Team of 6
A desktop estate at end of service life, drifting away from the mobile app, with a quarter of logins arriving from phones. Rebuilding it on the NEL design system and fixing NEL’s gaps en route.
2024–ongoing6 min read
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