Depositing a cheque with a phone camera

Customers were taking time off work to queue in a branch and hand over a piece of paper. We shipped camera capture inside the TSB app: 100,000 cheques deposited since launch, and NPS up 4.4 points.

ClientTSB Bank

RoleProduct designer

Team2 designers

Duration2021–2024

Read6 minutes

What it moved

100,000cheques deposited since going live in January 2024

58.4 → 62.8NPS across the affected journeys

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